Information We Collect

When you interact with our educational platform, we collect several types of information to provide you with the best learning experience possible.

Personal Information You Provide

We collect information you voluntarily share when registering for courses, contacting us, or participating in our programs:

• Full name and contact details (email address, phone number)
• Educational background and professional experience
• Learning preferences and technical skill level
• Payment information for course enrollment
• Communication preferences and feedback

Automatically Collected Information

Our website automatically gathers certain technical information to improve functionality and user experience:

• Device information (browser type, operating system, screen resolution)
• Website usage patterns and page navigation data
• IP address and general location information
• Course progress and completion statistics
• Technical performance metrics for troubleshooting improvements

How We Use Your Information

Your information helps us deliver quality education and maintain strong relationships with our students. We use collected data for several specific purposes.

Educational Services

We process your information to provide comprehensive network troubleshooting education:

• Customizing course content based on your technical background
• Tracking learning progress and providing personalized feedback
• Issuing certificates and maintaining academic records
• Facilitating instructor-student communication and mentorship

Communication and Support

We use your contact information to maintain helpful communication throughout your learning journey:

• Sending course updates and important announcements
• Providing technical support and answering questions
• Sharing relevant industry insights and continuing education opportunities
• Processing enrollment inquiries and program applications

Information Sharing and Disclosure

We maintain strict policies about sharing your personal information. Your trust is essential to our educational mission.

Limited Third-Party Sharing

We only share information with trusted partners who help us deliver educational services:

• Payment processors for secure transaction handling
• Educational technology platforms that host our course content
• Email service providers for course communications
• Analytics services to improve website performance

Legal Requirements

We may disclose information when required by Slovak law or to protect our legitimate interests, including compliance with legal processes, preventing fraud, or enforcing our terms of service.

Exercising Your Data Rights

You can exercise the following rights regarding your personal information at any time:

1. Access Right: Request a copy of all personal information we hold about you, including course records and communication history.
2. Correction Right: Update or correct any inaccurate information in your student profile or academic records.
3. Deletion Right: Request removal of your personal information, subject to our legal obligations for academic record-keeping.
4. Processing Restriction: Limit how we use your information while maintaining your access to educational services.
5. Data Portability: Receive your personal information in a structured format for transfer to other educational providers.
6. Objection Right: Object to certain types of data processing, particularly for marketing communications.

To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within 30 days and verify your identity before processing any changes.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission and website interactions
• Secure servers with regular security updates and monitoring
• Limited access controls for staff members handling student information
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted data storage

Organizational Measures

Our team follows strict protocols for handling student information, including staff training on privacy practices, confidentiality agreements, and regular policy reviews to ensure compliance with current data protection standards.

Data Retention and Deletion

We retain your information only as long as necessary to provide educational services and comply with legal requirements.

Retention Periods

• Active Students: Information maintained during enrollment and for two years after course completion
• Academic Records: Certificates and completion records kept for seven years as required by Slovak educational regulations
• Marketing Communications: Contact preferences retained until you opt out or request deletion
• Technical Data: Website analytics and usage data retained for two years maximum

After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion, though some academic records may need to be maintained for legal compliance.

International Data Transfers

Some of our educational technology partners are located outside Slovakia. When we transfer your information internationally, we ensure appropriate safeguards are in place.

We only work with service providers who demonstrate adequate data protection standards, including those certified under EU-approved frameworks or with whom we've established specific contractual protections for your information.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your learning experience and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and course access
• Performance Cookies: Help us understand how students use our educational platform
• Preference Cookies: Remember your settings and personalization choices
• Marketing Cookies: Used with your consent to show relevant educational content

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website features, but won't prevent access to core educational content.

Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices.

When we make significant changes, we'll notify active students via email and post updates on our website. Continued use of our services after policy changes indicates acceptance of the updated terms.